Fix a missed punch

Missed punches are normal. Someone gets pulled onto the line and forgets to clock out; the kiosk is busy at shift change. What matters is that the correction happens before payroll reads the timecard.

Who can fix one

Managers with access to the store. Employees cannot edit their own punches — they raise it with a manager, who makes the correction. Every edit records who made it, when, and what the value was before.

Make the correction

1. Open Timesheets and find the employee and the day.
2. Select the punch and enter the correct time.
3. Add a short note saying what happened (“forgot to clock out, left at 10:15pm”). Your future self reviewing payroll will want it.
4. Save.

If a clock-in exists with no clock-out, the timecard shows the shift as still open. Close it with the real end time rather than deleting the punch — deleting loses the fact that the person worked, and an open card is excluded from payroll entirely, so those hours go unpaid until it is closed.

Common cases

• Forgot to clock out. Add the clock-out at the actual time they left.
• Clocked in early by mistake. Correct the start time; do not delete and re-add, which loses the audit trail.
• Punched at the wrong store. Punches belong to the store whose kiosk recorded them, and they cannot be moved to another store from the timecard view. Contact support with the details before the period closes.
• Kiosk was offline. Nothing was recorded — the kiosk does not queue punches and there is no later sync. Add the punches manually at the times the employee actually worked.

Then approve

A corrected card does not have to be approved to be paid — payroll takes any finished timecard. Approving is still worth doing: it seals the card so your correction cannot be quietly changed again, and it records that someone reviewed it. See Approve timecards.